Privacy Policy
Effective date: July 23, 2026
MoCo Media respects your privacy. This Privacy Policy explains what personal information we collect through mocomedia.me, how we use and share it, how long we retain it, and the choices available to you.
Who We Are
This website is operated by:
MoCo Media
PO Box 255
Alfred, Maine 04002
Email: admin@mocomedia.me
In this policy, “MoCo Media,” “we,” “us,” and “our” refer to MoCo Media.
Information We Collect
The information we collect depends on how you use the website.
Information You Provide
We may collect information you provide when you:
- Place an order
- Create or update an account
- Contact us
- Submit a product review or comment
- Request a return or refund
- Download a digital product
- Subscribe to communications, when offered
This information may include:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Account username and password credentials
- Products purchased
- Order, payment, shipping, and refund details
- Customer notes and communications
- Reviews, comments, and other information you submit
Please do not send sensitive personal information that is not needed to process your request.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Date and time of access
- Shopping-cart and checkout activity
- Cookie and similar identifier information
- General location information derived from your internet connection
We use this information to operate the website, maintain security, understand website performance, prevent fraud, and improve the customer experience.
Orders and Customer Accounts
When you place an order, we collect information needed to:
- Process payment
- Calculate taxes
- Fulfill and ship the order
- Provide digital downloads
- Send order and account communications
- Manage returns, refunds, and disputes
- Prevent fraudulent transactions
- Maintain business, accounting, and tax records
Customers may purchase as guests or create an account where those options are available.
Account information allows customers to view orders, manage addresses, access eligible downloads, and use other account features.
Payments
Payments are processed through WooPayments and its payment-processing partners.
Payment providers receive information necessary to authorize and complete transactions, such as:
- Purchase amount
- Billing information
- Customer contact information
- Payment-method information
- Device and fraud-prevention information
MoCo Media does not store your complete credit- or debit-card number on its own website servers. We may receive limited payment information such as the payment method, transaction identifier, payment status, and the last digits of a card.
Payment providers process information under their own privacy policies and legal obligations.
Shipping and Fulfillment
When an order requires shipping, we may share the information needed to deliver it with postal services, shipping carriers, and fulfillment-related providers.
This may include:
- Customer name
- Shipping address
- Email address or telephone number
- Package information
- Tracking information
We share only the information reasonably required to fulfill and support the shipment.
Digital Products
For downloadable products, we may store:
- Order information
- Download permissions
- Download activity
- Internet Protocol address
- File-access records
- The number and timing of download attempts
We use this information to deliver purchased files, support customers, enforce product licenses, prevent unauthorized sharing, and investigate fraud or technical problems.
Access to a digital product may be removed when an order is cancelled, refunded, disputed, or determined to involve fraud or misuse.
Comments and Product Reviews
When visitors submit comments or product reviews, we may collect the information entered in the form, along with the visitor’s Internet Protocol address and browser information to help detect spam and abuse.
An anonymized value created from an email address may be provided to the Gravatar service to determine whether the commenter uses that service. After a comment or review is approved, an associated profile image may be publicly visible.
Published reviews and comments may remain visible until removed or anonymized.
Contact Forms and Correspondence
When you contact us, we collect the information contained in the message and any contact details you provide.
We use this information to:
- Respond to questions
- Provide customer service
- Resolve order problems
- Process privacy requests
- Maintain records of business communications
- Protect against abuse or fraud
Cookies
The website uses cookies and similar technologies to support functions such as:
- Maintaining shopping-cart contents
- Processing checkout
- Keeping customers signed in
- Remembering account and session preferences
- Preventing fraud
- Measuring website traffic and performance
Some cookies are necessary for the store to operate. Blocking essential cookies may prevent the cart, checkout, account, or payment features from working correctly.
If you leave a comment or review, you may be offered the option to save your name, email address, and website in cookies for convenience.
You may control or delete cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Google Analytics
We use Google Analytics to understand how visitors find and use the website.
Google Analytics may collect information such as:
- Pages visited
- Approximate location
- Device and browser information
- Referring sources
- Interactions with website features
- General shopping and purchase activity
Google Analytics primarily uses cookies and similar identifiers to produce aggregated reports. We use these reports to understand traffic, improve website performance, and evaluate the effectiveness of our content and marketing.
Visitors may control cookies through their browser and may use Google’s Analytics opt-out tools where available. Google states that Analytics primarily uses first-party cookies to measure visitor interactions.
Embedded Content and Third-Party Links
Pages on this website may include embedded content such as videos, images, social-media posts, maps, or other material provided by third parties.
Embedded content may behave as though you visited the third party’s website directly. Those services may collect information, use cookies, track interactions, or associate activity with an existing account.
Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies.
How We Use Personal Information
We use personal information to:
- Operate and secure the website
- Process and fulfill orders
- Provide customer accounts and digital downloads
- Calculate taxes and shipping
- Process payments and refunds
- Communicate about purchases
- Respond to questions and requests
- Prevent fraud, misuse, and security threats
- Improve products, website content, and customer service
- Maintain accounting, tax, and legal records
- Enforce our policies and agreements
- Comply with applicable law
We do not sell customer personal information to advertisers.
Who We Share Information With
We may share information with service providers that help operate the store, including:
- Payment processors
- Website-hosting providers
- Shipping carriers
- Email-delivery services
- Analytics providers
- Spam-prevention and security services
- Technical-support providers
- Professional advisers such as accountants or attorneys
These providers receive information only as needed to provide their services or meet legal requirements.
We may also disclose information when reasonably necessary to:
- Comply with law or legal process
- Respond to a lawful government request
- Investigate fraud or security incidents
- Protect customers, MoCo Media, or others
- Enforce our agreements and policies
- Complete a sale, transfer, or reorganization of the business
How Long We Retain Information
We retain personal information only as long as reasonably needed for the purposes described in this policy, including customer service, accounting, tax compliance, fraud prevention, and dispute resolution.
Current WooCommerce retention settings generally provide for:
- Inactive customer accounts: 36 months
- Pending orders: 7 days
- Failed orders: 30 days
- Cancelled orders: 30 days
- Completed orders: 84 months
- Refunded orders: 84 months
Some information may be retained longer when required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.
Deleting an account does not necessarily require us to delete transaction records that we must retain.
Your Choices and Privacy Requests
Depending on applicable law and the circumstances, you may request that we:
- Confirm whether we hold personal information about you
- Provide a copy of certain information
- Correct inaccurate information
- Delete eligible information
- Restrict or object to certain uses
- Remove or anonymize an account
Requests may be sent to admin@mocomedia.me.
We may need to verify your identity before completing a request. We may retain information when necessary to complete transactions, maintain tax or accounting records, prevent fraud, resolve disputes, or comply with law.
WordPress also provides administrative tools for exporting and erasing eligible personal information.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No online system, transmission method, or storage system can be guaranteed completely secure. Customers are responsible for protecting their account passwords and notifying us if they suspect unauthorized account access.
Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
A parent or guardian who believes a child has submitted personal information may contact us to request its removal.
International Visitors
MoCo Media currently sells and ships physical products within the United States. However, the website may be accessible from other countries.
Visitors outside the United States understand that information may be processed and stored in the United States and other locations used by our service providers.
Changes to This Policy
We may update this Privacy Policy as the website, business practices, services, or legal requirements change.
The effective date at the top identifies the most recent version. Updated policies apply after they are published on this website.
Contact Us
Questions or requests concerning privacy may be sent to:
MoCo Media
PO Box 255
Alfred, Maine 04002
Email: admin@mocomedia.me