Effective date: July 23, 2026
This Shipping Policy applies to orders placed directly through mocomedia.me. Orders placed through Etsy, eBay, or another marketplace are governed by that platform’s shipping terms and the information provided in the individual listing.
Where We Ship
MoCo Media currently ships physical products to eligible addresses within the United States.
We do not currently offer international shipping through this website.
Digital products are delivered electronically and do not require shipping.
Shipping Rates
Current website shipping rates are:
- Standard shipping: $5.75
- Free standard shipping: Orders with a qualifying merchandise subtotal of $50 or more
The free-shipping threshold is calculated before coupon discounts. Taxes do not count toward the minimum purchase amount.
Shipping offers and rates may change in the future. The amount displayed during checkout is the amount that applies to the order.
Processing Time
Most in-stock orders are prepared for shipment within 3–5 business days after payment is successfully completed.
Processing time does not include weekends, holidays, or the carrier’s delivery time.
Original artwork, handmade items, custom products, or other labor-intensive orders may require additional preparation time. Any longer processing period will be stated in the product listing or communicated before shipment.
Delivery Estimates
Delivery dates provided by MoCo Media, WooCommerce, or a shipping carrier are estimates rather than guarantees.
Weather, seasonal demand, transportation interruptions, carrier delays, and other circumstances outside our control may affect delivery.
If we learn that we cannot ship within the promised timeframe, we will contact you with the available options. Federal rules require online sellers that cannot meet a stated shipping time, or 30 days when no time is stated, to obtain the customer’s consent to a delay or provide a refund for the unshipped merchandise.
Tracking
Tracking information will be provided when it is available for the shipping method used.
Tracking may require time to update after a label is created. A shipment notification does not necessarily mean the carrier has already scanned or transported the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please contact admin@mocomedia.me immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Additional shipping costs caused by an incorrect, incomplete, or undeliverable customer-provided address may be the customer’s responsibility.
Multiple Packages
Orders containing products with different sizes, preparation requirements, or shipping needs may arrive in more than one package.
When practical, we will combine items into one shipment. However, fragile artwork, fabric, heavy vintage objects, or products shipped from different storage locations may need to be packaged separately.
Customers will not be charged additional shipping beyond the amount collected during checkout unless a change is approved in advance.
Fabric Orders
When multiple units of the same fabric are ordered, we will provide one continuous cut whenever the available yardage allows.
Continuous cuts are not guaranteed unless the product listing specifically promises one. If an order would require separate cuts or contains an inventory discrepancy, we will contact the customer before shipping.
Fabric is measured and cut by hand, so minor measurement variation may occur.
Digital Products
Digital downloads do not include a physical item and will not be mailed.
Download access is generally provided after payment is completed. Customers experiencing problems with a file or download link should contact admin@mocomedia.me.
Lost or Delayed Packages
If tracking has not updated or a package appears delayed, please first allow a reasonable amount of time for the carrier to complete delivery.
Contact us if tracking has stopped updating for an extended period or indicates a delivery problem. We will help review the available tracking information and determine the appropriate next step.
MoCo Media cannot guarantee carrier delivery dates or immediately replace an order solely because tracking is delayed.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located:
- Confirm that the shipping address on the order is correct.
- Check around the delivery location, mailbox, porch, garage, and other protected areas.
- Ask household members or neighbors whether they accepted the package.
- Allow one additional business day, since carriers occasionally mark packages delivered shortly before arrival.
- Contact the carrier and MoCo Media if the package still cannot be found.
We will assist with available documentation, but replacement or reimbursement will depend on the circumstances and the carrier’s investigation.
Damaged Shipments
Please photograph the package before discarding any shipping materials if an order arrives damaged.
Contact admin@mocomedia.me within 7 days of delivery and include:
- Your order number
- Photographs of the damaged item
- Photographs of the outer packaging
- Photographs of any interior packing materials
- A brief description of the damage
Keep the item and packaging until we confirm whether they are needed for a carrier claim.
Returns
Shipping charges and return-shipping responsibilities are explained in our Refund and Returns Policy.
Do not mail a return until you have contacted us and received return instructions.
Contact
Questions about shipping or delivery may be sent to:
MoCo Media
PO Box 255
Alfred, ME 04002
Email: admin@mocomedia.me