Refund and Returns Policy
We want you to be happy with your purchase. This policy applies to purchases made directly through mocomedia.me. Purchases made through Etsy, eBay, or another marketplace are governed by that marketplace’s policies.
Returns
Most eligible physical items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unused, unworn, and in the condition in which it was received
- Returned with any original packaging, accessories, or tags
- Accompanied by proof of purchase
Please contact admin@mocomedia.me before mailing an item back. Returns sent without prior authorization may be delayed or refused.
Items That Cannot Be Returned
The following items are generally final sale unless they arrive damaged, defective, or substantially different from the listing:
- Digital downloads after the file has been accessed or downloaded
- Fabric that has been cut to the customer’s requested length
- Fabric remnants, destash lots, and items marked final sale
- Custom or personalized products
- Worn jewelry or other items that cannot be resold for hygiene reasons
- Gift cards, if offered
Because vintage and handmade items may show age, variation, or individual character, please review all photographs, measurements, condition notes, and descriptions before ordering.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, incorrectly described, or if you received the wrong product.
Email admin@mocomedia.me with:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
When MoCo Media is responsible for the problem, we will arrange an appropriate replacement, repair, return, or refund and cover any required return-shipping cost.
If a digital file is corrupted, incomplete, or cannot be opened as described, contact us so we can replace the file or provide another appropriate resolution.
Return Shipping
For voluntary returns, customers are responsible for return-shipping costs. Original shipping charges are nonrefundable unless the item arrived damaged, defective, incorrect, or materially different from its description.
Use a trackable shipping method and consider insurance for valuable items. MoCo Media cannot issue a refund for a return that does not reach us.
Do not mail a return to the business mailing address without first receiving return instructions.
Refunds
We will inspect your return after it arrives and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, normally within 5 business days after approval. Your bank or payment provider may require additional time to post the credit to your account.
Any loss in value caused by wear, damage, missing parts, improper packaging, or handling beyond what was reasonably necessary to inspect the item may reduce or eliminate the refund.
Exchanges
Because many MoCo Media products are vintage, handmade, or one of a kind, direct exchanges may not be available. When possible, the simplest approach is to return the eligible item and place a new order for the desired product.
Questions
Contact admin@mocomedia.me with questions about returns, refunds, damaged orders, or digital files.